Cleveland Division of Water (CWD)
Location: Cleveland, OH
Projects:
Customer Information Systems (CIS/CRM) Feasibility Study
System Review, Contract Negotiations and Requirements Definition
Mincom Ellipse Upgrade Planning Study Phase II
Mincom Ellipse Upgrade Project Management
OnBase Electronic Content Management (ECM) System Assessment
GPS Pilot Review - System Specifications and Implementation
Meter Automation and Replacement Program
IT General Services - IT Master Plan
Comprehensive Financial Plan for Water and Water Pollution Facilities
Customer Care and Billing Pre-AMI Project, Complete Pending Bills Phase I
Customer Care and Billing Pre-AMI Project, Complete Pending Bills Phase II
Meter Automation and Replacement Program - Customer Care & Billing Interface
"RNR Consulting has proven to be a great asset to the Projects so far. They are thorough and seem to have CWD's best interests at heart."
- David Forpahl, Project Manager
"Please send my thanks to your entire project team."
- Chris Nielson, Retired CWD Commissioner