Business Process Reengineering and Feasibility Studies

Business Process Reengineering (BPR)

Business Process Reengineering (BPR) is a management approach used as a means for increasing efficiency and effectiveness of informal and formal business processes.  RNR Consulting worked on engagements with clients examining and conducting critical analysis and re-design of processes to achieve improvements in performance measures.  RNR Consulting has utilized BPR approaches for assessing Human Resources/Payroll Departments, Inventory Management, Information Technology Departments, Finance Departments, Maintenance Departments including Work Order processes, and Operations Departments. The following steps highlight our BPR methodology and approach:

  1. Define the purpose and goal
  2. Define the scope of the engagement
  3. Identify client specific requirements
  4. Document “as-is” processes
  5. Perform a gap analysis and a business case for change
  6. Document Best Practices
  7. Define training requirements
  8. Document strategies and “to-be” processes
  9. Develop a qualitative and quantitative cost-benefit analysis
  10. Define performance measure
  11. Implement process improvements
  12. Measure performance results

Sample Case Studies:

Montgomery County Government - HR Business Process Reengineering - MC311 Customer Service Management Implementation and Fleet Management Services Business Process Assessment

Cuyahoga Metropolitan Housing Authority - Applications Office Workflow and Recertification Workflow Analysis

 

Feasibility Studies

RNR Consulting performed Feasibility Studies for many clients. A feasibility study is conducted to determine the potential impact of a proposed project.  Typical factors analyzed include financial, environmental, legal, operational, technological, and cultural.  Before undertaking a major initiative, it is recommended that an organization determine the feasibility and the risks of the proposed project. 

Sample Case Studies:

Cleveland Public Power - Municipal Solid Waste (MSW) to Electric Generating Power Plant Feasibility Study and Feasibility Study for Construction of a Combined Heat and Power Project

City of Cleveland, Division of Water - Customer Information Systems (CIS/CRM) Feasibility Study