Standard Operating Procedures (SOPs)

Standard Operating Procedures (SOPs) are developed to ensure that business processes are implemented correctly and uniformly. The objective of SOP manuals is to systematically record business processes and procedures. The manual can be used to disseminate knowledge cross–functionally across the organization, ensuring that job knowledge is being shared. RNR Consulting follows a three step process for developing SOPs.

• Document existing business processes and systems;
• Create SOP manual based on business practices; and
• Conduct training to ensure that the manual is properly utilized.

 Sample Case Studies:

Dayton Metropolitan Housing Authority - Diversity Inclusion Initiative

Gwinnett County, Department of Water Resources - Development Standard Operating Guidelines (SOGs) and Standard Operating Guidelines Training

Montgomery County Government - Development of Standard Operating Procedures for the Office of Human Resources (OHR)

Training

Training refers to the acquisition of competencies or knowledge as a result of the teaching of practical or vocational knowledge as it relates to specific useful skills.  Training is done to improve an individual’s capability, capacity and performance.  Training can be performed in a group setting or one-on-one.  RNR Consulting has assisted our clients in the following areas:

• Development of Training Manuals / Quick Reference Guides
• Software / Technology End User Training
• SOPs Training
• Customer Service Training
• Training Department Assessments
• Skills Assessments
• Knowledge Transfer Documents / Succession Planning

Sample Case Studies:

Cincinnati Metropolitan Housing Authority - Customer Service Training

Cleveland Metropolitan School District - Iquity Software User Training

Gwinnett County, Department of Water Resources - Standard Operating Guidelines Training

Trumbull Metropolitan Housing Authority - Skills Assessment