RNR Consulting was involved in data gathering for the following four processes for Montgomery County Government (MCG) Fleet Management Services (FMS): including 1) Accident Process for Automotive and Light Equipment, 2) Contract/Procurement Process, 3) Parts Room Processes including inventory handling and 4) Processes for Heavy Equipment. Our data gathering efforts consisted of interviews and focus groups with key individuals and staff, employee shadowing, evaluation of current systems utilized by FMS and development of As-Is process maps. As a result, we documented the current “As-Is” state of business processes, identify bottlenecks and redundancies and recommendations on value-add efficiencies for improved service delivery. RNR Consulting provided a schematic representation of the Division of FMS identified core processes and supporting sub-processes, and provided recommendations for process improvements. The resulting outcomes from initiative served as management tools for knowledge management and continuity, new staff training, resource planning and for contributing to key performance measures especially those gauged by the County Stat.

RETURN TO SERVICE AREA: BUSINESS PROCESS REENGINEERING AND FEASIBILITY STUDIES