RNR Consulting was engaged by the City of Lancaster, California, to provide consulting services for the implementation of Hansen Software modules including: Roadway, Hansen 8™ - CDR (Building and Use Permits), Storm, Fleet, Hansen Mobile Solution, Work Order Management, GeoAdministrator, and MapDrawer. The project included the following activities:

* Development of “As-Is” business processes for the asset management and building permit facets of the City’s business, including processes involving: plans and permits, building inspection, issuance of certificate of occupancy, customer service and preventative and scheduled maintenance process;
* Analysis of functionalities offered by various Hansen modules and development of “To-Be” process maps for these modules;
* Legacy system data analysis, clean up, and validation;
* Data import from legacy systems and conversion into MS Access format compatible with Hansen data conversion requirements;
* Acceptance testing;
* On-going IT technical support (Coordinate City IT department and Hansen technical team);
* Performance of a basic computer skills assessment;
* Performance of basic computer skills training;
* On-site core user and end user training support;
* Creation of forms and tables for customizations support;
* Development of activity workflows and population of table codes;
* Services for “Go-Live” support;
* Post-implementation refresher training support.