RNR Consulting was contracted to manage the implementation, document processes and conduct comprehensive testing of Trapeze INFO-IVR and PASS-IVR at AVTA. INFO-IVR application uses Interactive Voice Response (IVR) technologies to enable the customer to access fixed route real-time schedule information, transmitted from the CAD/AVL system, by bus-stop number utilizing a standard touch-tone telephone. PASS-IVR application also uses Voice Response (IVR) technologies to enable the customer to book a trip, to cancel a trip and to provide callback for confirmed trip within the set period of arrival window over a standard touch-tone telephone. Both IVR applications improve the operational efficiency as well as providing superior customer service. RNR Consulting developed the necessary requirement definitions for the new software. The system was successfully configured, tested and accepted by all user departments. Trapeze PASS-IVR and INFO-IVR was a complimentary application to Trapeze PASS and Trapeze FX, respectively, and were implemented as part of AVTA’s initiative to improve operations. Also as a part of this initiative, RNR Consulting assisted the Authority with system implementation procedures requiring vendor management, installation, acceptance testing, go-live, and post implementation support.