RNR Consulting was hired to perform an assessment of the current processes within the procurement and inventory functions. Through the development of process maps and functional maps and information gathered in the interviews with key personnel, RNR Consulting was able to assist the Procurement and Distribution Department to streamline procurement functions. We also assisted the Department in data cleanup activities for the Inventory master data, and included a detailed decisions document that provided options to the agency to determine workflow and system configurationRNR Consulting was contracted to provide an assessment of Cuyahoga Metropolitan Housing Authority’s (CMHA’s) Recertification Department. Our approach included interviews of key personnel regarding the Recertification Process and shadowing all documents used throughout the processes. These activities were utilized to evaluate the dynamics of the Recertification Department and to develop “As-Is” Process Maps, a Functional Map, and a Document Shadowing Table.

RNR Consulting also conducted a Functional Time Analysis (FTA) as part of the Recertification Workflow Analysis within the Recertification Department. The FTA helped assess how the Recertification Specialists accomplish their tasks and responsibilities, and how long it takes them to complete each step in the Recertification Process. The FTA informed CMHA Management of the precise activities performed by various employees, and enabled CMHA to re-assess and re-define the duties and responsibilities completed. Further analysis of these studies allowed management to view the ways in which employees across various functional areas allocate their time, and which processes were causing process bottlenecks.

The information gathered through the above activities allowed RNR Consulting to develop an Issues and Recommendations table that illustrated specific issues faced by the Recertification Department. Within the table, RNR Consulting provided recommendations for each issue, and action steps to show the sequence of initial steps that should be taken to address the situation. Additionally, RNR Consulting recommended automating the entire process.curement functions. We also assisted the Department in data cleanup activities for the Inventory master data, and included a detailed decisions document that provided options to the agency to determine workflow and system configurationRNR Consulting was contracted to provide an assessment of Cuyahoga Metropolitan Housing Authority’s (CMHA’s) Recertification Department. Our approach included interviews of key personnel regarding the Recertification Process and shadowing all documents used throughout the processes. These activities were utilized to evaluate the dynamics of the Recertification Department and to develop “As-Is” Process Maps, a Functional Map, and a Document Shadowing Table.

RNR Consulting also conducted a Functional Time Analysis (FTA) as part of the Recertification Workflow Analysis within the Recertification Department. The FTA helped assess how the Recertification Specialists accomplish their tasks and responsibilities, and how long it takes them to complete each step in the Recertification Process. The FTA informed CMHA Management of the precise activities performed by various employees, and enabled CMHA to re-assess and re-define the duties and responsibilities completed. Further analysis of these studies allowed management to view the ways in which employees across various functional areas allocate their time, and which processes were causing process bottlenecks.

The information gathered through the above activities allowed RNR Consulting to develop an Issues and Recommendations table that illustrated specific issues faced by the Recertification Department. Within the table, RNR Consulting provided recommendations for each issue, and action steps to show the sequence of initial steps that should be taken to address the situation. Additionally, RNR Consulting recommended automating the entire process.