The Department of Community Services offers a demand-response transportation service, Handitran, to senior citizens and citizens with disabilities from the City of Arlington and Pantego, Texas. RNR Consulting was engaged to conduct a requirements definition, system selection and implementation of a scheduling application system to be integrated with CAD/AVL. The requirements definition phase included:

· Conducting interviews;

· Developing “As-Is” process maps;

· Conducting a Strength/Weaknesses/Opportunities/Threat (SWOT) analysis;

· Documenting best practices and benchmarking;

· Conducting an FTE analysis. 

The system selection phase includes:

· Completing approximately 450 functional requirements;

· Assisting with the request for proposal development including evaluation criteria;

· Conducting a cost benefit analysis

· Conducting a gap analysis;

· Recommending a proposed solution.

After the negotiations are completed, RNR Consulting managed the implementation, which encompassed activities such as training, data conversion, and managing the selected vendor.