| Strategic Pricing Study | IT Strategy Plan |
| Enterprise Resource Planning (ERP) Implementation | Maintenance Application Re-Implementation and EDMS System Selection |
| ITS System Selection and Implementation | IVR System Selection and Implementation |
| Operational Analysis | Transit Operations and Maintenance Selection |
| Trapeze OPS and OPS-IVR Implementation | Fixed Assets Inventory |
| Fleet Maintenance System - RFP Development and Selection Process | System Utilization Review (Contract Compliance Officer) |
| Point of Sales System Selection and Acquisition | Time and Attendance Software Implementation |
| Assistance with Financial Management Activities | Ten Year Finanacial Development Plan |
| Revisit IT Strategic Plan | Business Intelligence Tool (BI) - RFP and System Selection |
| Enterprise Resource Planning (ERP) Post-Implementation | Trapeze COM Implementation |
| Operations and Financial Assessment | EDRMS - Needs Assessment Study |
| EDRMS - System Selection, Design, Implementation and Roll-Out | Business Re-engineering Processes/ CorrTrack Application Replacement |
| Maintenance and Materials System Implementation | Business Intelligence System Selection and Implementation |
| AVL/APC Acceptance Testing | Revenue Collection Process Assessment |
| Development of Time and Attendance Application Process Maps | TRAK Validation |
| Development of Master Service Level Agreement | Customer Service Training |
| Information Technology Needs Assessment and Strategic Plan | Scheduling Application Integrated with CAD/AVL |
| Creation of Benchmarks for Strategic Plan Initiative and Research | Time and Attendance System Implementation |
| Procurement Process Assessment | Needs Assessment Study for Financial Management Information System |
| System Requirements, Selection and Implementation Plan for Web Procurement System | Management and Efficiency Study |
| Work Order and Billing Process Assessment | Financial Management Information System Implementation |
| Analysis of Strategic Options | Inventory Management Assessment |
| MSW to Electric Generation Power Plant Feasibility Study | Work Order Management System Implementation Services |
| Feasibility Study for Construction of a Combined Heat and Power Project | Impact Study of MSWE Facility |
| Customer Information Systems (CIS/CRM) | System Review and Contract Negotiation and Requirements Definition |
| Inventory Assessment | Mincom Ellipse Upgrade Planning Study Phase II |
| Mincom Ellipse Upgrade - Project Management | CIS/CRM Integration Services |
| OnBase Electronic Content Management (ECM) System Assessment | GPS Pilot Review, System Specifications and Implementation |
| Meter Automation and Replacement Program | IT General Service - IT Master Plan |
| Comprehensive Financial Plan for Water and Sewer Facilities | Information Technology Consulting |
| Assessment of Public Works Department | Revenue Generation Marketing Plan |
| EDMS Selection and Implementation for the Engineering Division | Hansen Project Management and Implementation |
| Capital Improvement Project (CIP) Audit | Geographic Information System (GIS) Implementation |
| EDMS Selection and Implementation for the Engineering Division | Hansen Customization for Transportation Division |
| Crystal Reports Development | Organizational & Efficiency Analyses and Improvement Recommendations Project |
| Implementation Testimony | Financial System Needs Assessment |
| Assessment of Department of Public Works | Financial System Selection and Implementation |
| Requirements Definition and System Selection of an Electronic Document Management System | Bus Fare Collection and Reporting |
| IVR System - Requirement Analysis and Definition, RFP Development, and Selection | Interactive Voice Response System Implementation |
| Development, Coordination and Presentation of Strategic Planning Session | Secondary Market Research on Public Policy Initiatives |
| IT Department Assessment | Procurement and Inventory Assessment |
| Development of Crystal Reports for Elite | Housing Choice Voucher Program: Section 8 Finance Assessment Project Applications Office Workflow |
| Application Office Workflow | Recertification Workflow Analysis |
| Property Management and QA Assessment | Public Housing Process Validation and VCA Compliance Review |
| Agency-wide Technology Resource Study | Diversity Inclusion Initiative |
| Economic Impact of Panhandling on Baltimore City | Integrated ERP and Maintenance Systems Selection and Implementation |
| Trapeze OPS Implementation | Davis Bacon Compliance |
| Financial System Assessment | Workload Study and Market Analysis |
| Preparation for Transit Operations Management Assistance | Asset Classification and Computer Integrated Transit Maintenance Environment Implementation |
| HR Department Assessment | Dispatcher Job Review |
| Trapeze Bus Stop Data Cleanup | Management of a SAP-ISU Post Implementation Assessment and Resolution of Outstanding Issues |
| Development of Standard Operating Guidelines (SOGs) | Standard Operating Guidelines Training |
| Meter Division Implementation | Inventory Management Assessment |
| Backflow Lean Implementation | Information Technology Roadmap |
| Enterprise Resource Planning Needs Assessment and Selection | Enterprise Resource Planning (ERP) Implementation |
| Part-time Direct Support Professional Turnover & Scheduling Analysis | Building Consolidation Assessment |
| Training Department Assessment | Unified Bus Login Presentation |
| Asset Data Warehouse- Concept Definition Phase | Materials Management System- Concept Definition Phase |
| Materials Management System - Requirements Definition Phase | Comprehensive Plan for Advanced Public Transportation System (APTS) Development |
| Pre-Implementation Activities | Regional Trip Itinerary Planning Web Application Implementation |
| HR Business Process Reengineering | Development of SOPs for Office of Human Resources (OHR) Functional Areas and Business Process Assess |
| Employee Classification Studies | Strategic Planning |
| Office of Human Resources Department Assessment | Pre-ERP Implementation Review of Core Business Units (CBUs) |
| Strategic Planning Sessions for Division of Facilities Management, Department of General Services | Development of SOPs for Office of Human Resources Function areas |
| Strategic Planning Retreat for the Department of Human Resources | IT Assessment Phase I - As-Is Business Process Analysis |
| Rental Assistance Program (RAP) & Working Parents Assistance (WPA) Requirements Definition | Business Process Assessment |
| Business Process Analysis for Human Services Administration | Marketing Study |
| Business Process Assessment of Human Resources Recruiting Process | IT Assessment Phase II - As-Is Business Processes Analysis |
| Stormwater Management Program Implementation | Training End Users |
| Information Technology Assessment - Internal and External Environment | CIP Program (CIP) Management |
| Windows Vista Cost Benefit Analysis | Inventory Counts |
| RFP Development Including Detailed System Specifications | Database Implementation |
| Sales and Marketing Plan | Marketing Study |
| Market Study | CAD/AVL System Specifications Refinement |
| Marketing Plan | Mirasol Development Operational Review |
| Market Call Center Assessment | Strategic Plan |
| HR Operational Review | Accounts Receivables Efficiency Project |
| Development of ERP System Requirements and Return on Investment Analysis | Network Infrastructure Upgrade Project |
| Integrated Business System Selection and Implementation- Financials and Maintenance/Inventory System | Time and Attendance System Selection and Implementation |
| Disaster Recovery Plan | Development of Customer Service and Marketing Plan, Employee Morale Survey |
| Organization and Financial Assessment | IT Operational Review |
| Advanced Communications System Selection and Implementation (Including CAD/AVL) | Training and Support for Maintenance Department |
| Parts Relocation Strategy and Inventory Assessment | National Transit Database (NTD) Reporting |
| Risk Assessment and Risk Mitigation Strategies | IT Strategic Plan Development |
| Training and Support for the Inventory Personnel | Inventory Assessment and Maximus Training |
| Maintenance Management Training and Policies and Procedures | Site-Based Management Maintenance Readiness Assessment |
| Fixed Route Scheduling and Runcutting Software Implementation | Software Acquisition, Contract Negotiation and Business Process Analysis |
| Skills Assessment: Preparation for Site- Based Management | Trapeze Pass Implementation Assistance |
| Maintenance System Review and Inventory Assessment | ERP Software Selection |
| Competition Analysis | Trapeze OPS Training for Veolia Employees |
| HOMES (Housing Operations Management Expense Solution) | UnitMatch |
| ERP Implementation | Funds Allocation and Distribution Strategy |